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Voice Solutions > VOIP solutions
VOIP Solutions

With strong technical capabilities and experience in developing VOIP software, we offer solutions that can be tailored to suit your specific requirements.

IP Contact Centre Integration:

Contact Centers have embraced the advantages of IP to make their operations smoother and error-free.

We help Contact Centers integrate their IP-based communication with HR and CRM systems to:

  • Route and manage calls intelligently; such as guiding a customer call on insurance claims to a claims processing specialist.
  • Enable employees to service the call better with faster access to accurate customer information from the enterprise records and database.

Integration with external communication tools:
We get your existing VOIP investments to yield more returns, by offering custom solutions that integrate them with:

  • Other VOIP/ mobile networks.
  • Web conferencing solutions.

IP Call Recording Software Integration:
For enterprises who need to record customer interaction calls, we integrate the call recording software with other enterprise systems such as HR and CRM to:

  • Automatically record the call to monitor an associate’s performance.
  • Tag it along with other records available of the customer to support future customer interactions.

IP Conferencing System:
We make your IP Conferencing System more efficient by integrating it with:

  • Enterprise systems such as groupware to help employees plan a conference and dial in at scheduled time.
  • Directory services such as LDAP/ AD to update the employee list.

IP Phone Application (XML Services)
With custom-developed solutions, we turn the IP Phone into an interface to:

  • Access enterprise applications and find critical information quickly.
  • Communicate – send text messages to colleagues, or broadcast information to a group of employees/ all employees using the phone speaker.
 
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