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Voice Solutions > Voice logger
Voice Logger

Our Voice Logger solution is ideal for any business that demands comprehensive functionality and customizability. It supports recording interactions for the purpose of :

  • Policy compliance
  • Quality assurance
  • Government regulations
  • Contention resolution
  • Process evaluation
  • Data mining
  • Personnel training

Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution or just a standalone voice recording solution that integrated with their current setup.

These solutions have been successfully implemented for recording and monitoring of Phone calls, sales calls, Customer Service calls at Call Centres, support Calls for IT Helpdesk, Transactions of Stock Brokers.

These solutions have been successfully implemented for recording and monitoring of Phone calls, sales calls, Customer Service calls at Call Centres, support Calls for IT Helpdesk, Transactions of Stock Brokers.

Features Available:

  • Shortest TTI (Time-to-implementation)
  • Voice compression to provide compact file size
  • Can record Analog , ISDN & VoIP Lines
  • Multimedia features such as playback, rewind, pause, forward to search specific information.
  • Automatic RECORDING
  • Caller ID Support ( not applicable in some analog connections )

Web based Configuration & Support

No up gradation or replacement of infrastructure and IT costs (Feasibility study will be done before Implementation)

Ability to internally compress a record by eliminating silence pauses or DTMF inputs and other sections of a record that take up unnecessary space.

 
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