Desktop Management
This will cover the Desktops, Laptops and Peripherals (Printers, scanners). Support will cover Hardware, Operating System and Office Automation (Win 2000/XP, Office 2000/2000/XP), Mail, Moves/Adds/Changes, Virus, Patch Management and any other custom requirements of clients.

Server Management
Our team will manage servers remotely with the support of on-site resources. Services will cover Hardware Trouble Shooting, Administration, Patch Management, OS hardening, Server Performance Reports like Memory Utilization, Disk IO, CPU utilization, Network utilization, Manage Active directory User groups and profile and any other custom requirements of clients.

Network Management
The services will cover all active and passive components for providing Network Performance Monitoring and Administration. Identification, Investigation and Troubleshooting, Escalation where necessary, Configuration Management, Quality of Service, Configuring new links, maintaining list of all used and unused IP addresses, Upgrade IOS, Document Changes, Tagging and Labeling for easy identification and troubleshooting and any other custom requirements of clients.

Security Management
Managed Security Services will cover Firewall / IPS / IDS/ VPN, Unified Threat Management Services, End-point Security, Identity and Access Management, Periodic Reporting, Configuring Alerts and any other custom requirements of clients.

Storage Management
Managing Disk based and Tape based back up, adherence to back up policy, software driven automated back up, periodic full back up, off-site storage and any other custom requirements of clients.

Vendor Management
Managing Disk based and Tape based back up, adherence to back up policy, software driven automated back up, periodic full back up, off-site storage and any other custom requirements of clients.

IT Asset Management
Maintaining database of IT assets, Desktops, Laptops, Servers, Printers , Modems, Scanners, Switches, Routers, etc., record and maintain the details for all the IT assets like serial number, asset code, installation date, expiry date, department and hardware configuration details, Classification of the assets and asset tagging to be done for all the IT assets, Record of new machines, movements and changes in configuration, etc.