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| Voice & Video Solutions > IVR Solutions |
| IVR Solutions |
Interactive Voice Response (IVR) is an easy way of doing more with less. These voice-based solutions reduce the burden of certain standard tasks, such as query handling and routing calls, on your employees. At RP Solutions, we offer customised IVR solutions by using a combination of IVR and Web interfaces, our customers are realizing benefits every day for applications which can free your employees from functions, such as
- Service Ticket management helping customers find answers to queries, reach technicians and service personnel, and locate product outlets in different locations.
- Generating reminder alerts and calls to customers or employees or other stakeholders for appointments and events.
- Banking transactions
- Telephone access to orders shipped
- Locating a local vendor for a magazine advertisement
- Voting and surveys
- Radio station telephone promotions
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Our innovative IVR application platform has a user-friendly interface:
- Generates hourly, daily, monthly, or yearly graphs on calls with one click.
- Generates summary reports to send to customers.
- Allows you to create an unlimited number of call flows.
- Enables text to voice conversion.
- Allows for quick, on-the-fly changes to a script.
- Comes with a high-quality, professional sounding voice.
- Permits database interactivity.
- Supports voice messaging capabilities.
- Supports virtual receptionist applications.
IVR/ Voice Portal Integration:
IVR and Voice Portals help you manage calls more efficiently and process them automatically. We help you integrate them with your enterprise applications such as a CRM, to:
- Enable customers to get information on status and balance queries.
- Aid employees with routine sign-in and sign-out functions.
- Guide prospective customers with the right information
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